At Above All Aircon, customer satisfaction is our priority. This Returns & Refund Policy outlines the terms relating to our air conditioning products and services.
Service Appointments
Customers may reschedule appointments by contacting us in advance.
Last-minute cancellations may be subject to scheduling charges depending on the circumstances.
Installation Services
Once installation has been completed and accepted by the customer, refunds are generally not available.
If installation cannot be completed due to reasons within our control, we will work with you to provide an appropriate solution, which may include rescheduling or a partial refund where applicable.
Aircon Servicing
Our servicing includes professional inspection and cleaning based on the selected service package.
As servicing is a completed service, refunds cannot be provided after the work has been carried out.
If you experience any issues related to the completed service, please contact us within 7 days, and we will assess the matter promptly.
Repairs
Repair services involve diagnosing faults and replacing defective components where necessary.
Replacement parts supplied by Above All Aircon are covered by the applicable warranty provided by the manufacturer or supplier.
Refunds are not available for successfully completed repair work.
Product Warranty
Warranty coverage varies depending on the product and manufacturer.
Warranty does not cover:
- Misuse or negligence
- Physical damage
- Unauthorised repairs
- Natural disasters
- Normal wear and tear
Refund Eligibility
Refunds may be considered only in situations such as:
- Duplicate payment
- Billing errors
- Service cancellation before work has commenced
- Inability to provide the agreed service
Approved refunds will be processed using the original payment method where possible.
Customer Responsibilities
Customers should ensure:
- Safe access to the installation or servicing location
- Accurate information is provided during booking
- Existing electrical and structural conditions are disclosed
Contact Us
For any questions regarding cancellations, refunds, warranties, or service concerns, please contact our customer support team. We are committed to resolving issues fairly and professionally.